Changes to your NDIS funding during Covid-19 

As COVID-19 continues to impact us all, Rise is committed to supporting our clients and their families, the community, our staff and colleagues in staying safe, supported and well. To enable this, Rise has implemented our business continuity plan, as well as all protocols recommended by the Australian Department of Health, the Department of Health WA and the National Disability Insurance Agency (NDIA).   

So what does this mean for you? 

To help you during this period, NDIA have advised that:  

  • If you want more security, you can request a 2 years funding plan.  

  • You are also able to request unscheduled plan reviews during this period at any time and these can be done on the phone (although you can still visit the NDIS if you want).   

Rise is committed to delivering the same high-quality services you expect and ensuring that any disruptions are minimised, while working within government protocols around social distancing.   

To do this Rise will be putting in place these additional measures proposed by NDIS to help organisations keep operating during this challenging time:   

  • New Support Coordination supports are now available to provide increased supports and this will be funded through core supports funding. Rise will check in with you if this is needed and, if it is, we will add it into our supports.  

  •  Rise will charge 100% for any supports cancelled by clients within 2 days of the service. 

To make sure you can get the service you want when you want it, Rise has introduced more flexibility around service agreements by:  

Accepting your approval for agreed changes to your plan:   

  • by email   

  • verbally where email is not available   

If you don’t currently have a service agreement, we can develop and agree on a plan over the phone or by email and will accept your approval by the same means.   

If you have any questions or concerns regarding the above or your services, please do not hesitate to contact your Coordinator at Rise. If you are unable to reach them, please call our main reception on 08 6274 3700.  

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