What started out as a boo boo ended up being a fabulous virtual outing for one of our clients.

By Rise
17 April 2020
A support worker was completing a shop by list service for a client last week.  When she got to the shop, the support worker realised that she had left the list at the clients home and decided to video call her to ask what she needed.  The client answered the call and was able to shop with the support worker, without leaving the comfort of her home.  The client was extremely happy about this and felt like she had been on an outing but at the same time, remained safe in her home. 

When collecting the client's medication from the pharmacy, the support worker was able to call the client and the pharmacy was able to take a credit card payment over the phone.  This a fabulous example of thinking on the spot where both the support worker and the client seemed to have found a way around some of the anxiety of not having enough cash for everything and trusting someone else to get the right brands at the supermarket.

A big shout out to our fabulous support workers!

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